ikan Home > Support > Service & Warranty

Service & Warranty


The ikan Corporation warranties to the first end-user, that the product will, under normal use, be free from defects in workmanship and materials when received in its original container for a period of one year from the purchase date, according to the original sales receipt or invoice.

This warranty is extended to the purchasing end-user only and proof of purchase is necessary to honor the warranty. If there is no proof of purchase provided with a warranty claim, the ikan Corporation reserves the right to apply charges for parts and labor where they may be applicable.

This warranty does not apply to product exterior and cosmetics. Misuse, abnormal service or handling, alterations or modifications in design, construction and/or use, void this warranty. No sales personnel, representative, dealer, distributor or any other person is authorized to make any warranty other than the parameters outlined above or to extend the duration of any warranties on behalf of the ikan Corporation beyond the time period described above.

*An extra note about LCD displays: It is considered a 'normal and non-warrantable occurrence' in the broadcast industry for currently manufactured Liquid Crystal Display (LCD) panels to have up to three (3) or sometimes more 'failed or defective' pixels. The ikan Corporation considers this industry standard too high and has set our 'normal, non-warrantable occurrence' at one (1) 'failed or defective' pixel. The ikan Corporation therefore reserves the right to consider one (1) 'failed or defective' pixel as normal and acceptable and to not be covered under the standard one year ikan warranty policy. Two (2) or more 'failed or defective' pixels will be covered under the standard one year ikan warranty policy. Due to constant effort to improve products and product features, specifications may change without notice.

Concerns not addressed in this posting may be brought up in correspondence with our technical support department.

Email: support@ikancorp.com or call (713)272-8822.

Download RMA form here.