Service & Warranty
Ikan International Corporation warranties to the first end-user that the product will, under normal use and when received in its original container, be free from defects in workmanship and materials for a period of one year from the purchase date, according to the original sales receipt or invoice.
This warranty is extended to the purchasing end-user only and proof of purchase is necessary to honor the warranty. If there is no proof of purchase provided with a warranty claim, Ikan reserves the right to apply charges for parts and labor where they may be applicable.
This warranty does not apply to product exterior and aesthetic. Misuse, abnormal service or handling, alterations or modifications in design, construction and/or use, void this warranty. No sales personnel, representative, dealer, distributor or any other person is authorized to make any warranty other than the parameters outlined above or to extend the duration of any warranties on behalf of Ikan Corporation beyond the time period described above.
*An extra note about LCD displays: It is considered a ‘normal and non-warrantable occurrence’ in the broadcast industry for currently manufactured Liquid Crystal Display (LCD) panels to have up to three (3) or sometimes more ‘failed or defective’ pixels. Ikan Corporation considers this industry standard too high and has set our ‘normal, non-warrantable occurrence’ at one (1) ‘failed or defective’ pixel. Ikan Corporation therefore reserves the right to consider one (1) ‘failed or defective’ pixel as normal and acceptable and to not be covered under the standard one-year Ikan warranty policy. Two (2) or more ‘failed or defective’ pixels will be covered under the standard one-year Ikan warranty policy. Due to constant effort to improve products and product features, specifications may change without notice.
To obtain a RMA number, or for assistance with other product concerns or issues, please contact our technical support department.
Email: support@ikancorp.com or call (713)272-8822.